Our cleaners deep clean all areas within the property: kitchen, living room, bedrooms, bathroom and toilets. If you wish to target any specific areas, please kindly let us know and our Customer Service team will revise the duration and the quote.

It is not necessary to be in the property. You can let the cleaner into the property  (or instruct where to collect the keys) and arrive by the end of the session. You can alternatively advise the cleaner how to lock and where to leave the keys (if applicable).

No, as it depends on the size and condition of the property. The duration of the cleaning is approximate and based on a number of factors. Cleaners will try to do their best within the given timeframe. Deep cleaning times vary depending on the property and some jobs might take longer to complete.

Yes, we provide professional cleaning materials for all deep cleaning and end of tenancy cleans. We are able to provide cleaning equipment (vacuum cleaner, mop & bucket) for an extra charge. If you require eco-friendly cleaning solutions, please request this when arranging a booking with us.

The number of cleaners will depend on the availability and the size of the property. If you have a large property and prefer a shorter duration, our customer service team can check for the availability of 2 or more cleaners.

We reserve the right to apply a fee of £50 for late changes and cancellations within 24 hours. The same fee will apply if cleaner is unable to get access to your property to carry out her duties.